The Internet industry, especially e-commerce, features rapid business change, large consulting traffic, and frequent occurrence of various problems that require fast response eSOON provides customers in this industry with professional solutions targeted at such features Our solutions boasts multi-channel integration and unified management, smart voice navigation, smart outbound call making, perfect user portraits powered by big data, exploration of potential customer value, overall analysis with complete detailed data, etc
Rapid business change and product iteration pose high training demand
Data difficult to consolidate due to the presence of different consulting channels
Huge amounts of user consulting requests generate high labor cost is services are provided by people
Massive interaction data hard to processing, lack of commercial value
Our customized solutions cater to customer needs
Data analysis for FAQs and access tracking offers accurate response and fast settlement, improving user experience and conversion efficiency
Unified management for all channels with seamless connection, clear communication between customer service staff and users, with no need of speculation or repeated description
In-depth knowledge of user needs, less pressure for customer service, less response time and better user experience
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