Information services at contact centers is smart multimedia and all-channel Complete smart customer service solutions can reduce operation cost, improve service quality and increase user satisfaction Based on in-depth cooperation with iFLYTEK for smart technologies eSOON provides a variety of smart customer service solutions with world-leading smart speech and semantic parsing technology from iFLYTEK
Smart IVR navigation
All-media online robot
Speech analysis
Smart outbound call robot
● Identification of customer calls and smart detection of customer needs through semantic parsing to deliver services fast and precisely
● Brand new interactive self-service experience
● Pure oral communication for better customer experience
● Smart question answering for multiple conversation sessions
● Correct understanding of customer questions by online robot powered by semantic analysis, context association and other technologies for precise service delivery
● Support for multiple channels (WeChat, app, and web)
● Model analysis, text mining, hot scene analysis, multidimensional statistical analysis and more through massive speech processing
● Voice search, audio-video synchronization, speech-based positioning, click to listen at anytime
● Exploration and analysis of key businesses for fast and effective response that provides strong support for service and marketing improvement
● Scenario-based outbound call robot, customized outbound call process and scripts for specific industries
● Multiple speech choices for debt collection, telesales, marketing, return visits, etc.
● Lower labor cost
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