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Engaged in the call center industry for 20 years, eSOON has always strove for innovations to meet the needs of customers and has established close partnership with Genesys who powers 25 billion of the world’s best customer experiences each year Genesys s solutions perform equally well across all channels, on premise or in the cloud, mirror the demands of users truthfully and reach users expectations

eSOON AIUS smart video unification platform is an intermediary platform that connects phone calls, apps and WeChat mini programs all to one AI platform for real-time automatic interaction with customers It uses ASR, TTS, NLP and other smart service modules to improve interaction experience, increase user satisfaction and reduce labor cost

Manpower is undoubtedly where contact centers spend the largest part of their costs in their daily operations It is also one of the most important engines driving profit growth in the context of next-generation Internet communication Based on in-depth cooperation with Verint, a global leader in the industry, eSOON has created solutions for optimized labor resource management to meet the actual needs of Chinese customers, and help its customers build efficient and controllable new contact centers that drive their business revenues up

Call centers use operation management plans for all-channel visualized data analysis, visualized monitoring and flexible allocation and recovery of service resources in a unified manner, so as to make smart adjustments to service resource allocation according to changes of demands

Information services at contact centers is smart multimedia and all-channel Complete smart customer service solutions can reduce operation cost, improve service quality and increase user satisfaction Based on in-depth cooperation with iFLYTEK for smart technologies eSOON provides a variety of smart customer service solutions with world-leading smart speech and semantic parsing technology from iFLYTEK